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Client Testimonials

  • Barbara Macdonald

    This past Friday late morning my car lost a cylinder. Because I have roadside service (so glad I added that on!) I was able to get the car towed to Audi KW. The process was painless and quick! Once there, I worked with Maddie Houm to resolve the issues that needed repairing. They could not do the repairs Friday, so Maddie arranged for a taxi and a rental [...]

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  • D Knight

    I was extremely impressed during my interactions with Audi K-W. Very well-appointed and designed building. Each person I dealt with at the dealership acted with the utmost professionalism - a great overall experience. Great products. Love my A5 Coupe.

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  • Tony Francioni

    Maddie in service and Tim the technician deserve high praise from me! Helped me out while I was away on vacation and my son had an issue with my Q5! Communication was awesome considering the circumstances. Once again thank you !

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  • Geoff Valeriote

    This was my second vehicle with Audi KW. They really stepped their game up with the new building. I worked with Martin Viana this time around and was really impressed with him and the dealership. Martin went above and beyond in each step of the sales process and is a consummate professional who is passionate about the product and brand. Martin had multiple [...]

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  • Dale Sinstead

    This is an awesome dealership where service is always 10/10. Waiting for your car? You'll enjoy the wait with an impressive array of coffee, espresso, tea and juice. Comfortable seating, lots to read and of course a TV with remote. WiFi is also free and cleaner washrooms than most restaurants.

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  • Tacoma2017

    I called Maddie when a check engine light came on. She gave me a list of possible causes and what to do to rule out something trivial. Needless to say, my light went off and it saved me from making the 1 hour trek to the service center for nothing, (which would have upset me greatly). I dealt with BMW before I bought my Q5, and their service center [...]

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  • Audi Fan

    We had been looking for a new vehicle, our search ended at Audi Kitchener Waterloo location! Ben Hoang was extremely helpful throughout the whole process. All communications were prompt and detailed. Andrea and Rasih were also a pleasure to work with! The whole team is very courteous!!!

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  • Cgfgmgg

    Let me first start off by saying that we had been looking at BMW's and MERCEDES. Audi's weren't even on list. We started our search for a new vehicle in January and we were amazed at what we found at other dealers. We felt uncomfortable, dismissed, and often times confused. I was personally not excited about any of the vehicles we had driven. When [...]

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  • audiguy

    Just leased my third vehicle with Ben Hoang as my salesperson. Ben consistently goes above and beyond to ensure my satisfaction. You never feel like you are an inconvenience to any one there. The service department is the best I have dealt with. What I have hoped for with a luxury brand has been far surpassed!

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  • SweetP

    When I arrived at Audi KW, I knew exactly what I wanted, but Jeremiah gave me more information and listened to my concerns. He was courteous and gave me time to try the car on my own and to make my decision. He was respectful and didn’t put any pressure. I left the dealership excited about the car I had just bought and was convinced it was exactly [...]

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  • Tanis

    Thanks so much for your help Kaitlin Doherty. She was pleasant to deal with and very efficient, I appreciated her no pressure sales approach. She was great at communicating the answers to all of my questions in a timely and detailed manner. I would highly recommend her and the dealership.

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  • Paul L.

    I purchased a Q5 TDI from Kaitlin Doherty. She was extremely knowledgeable and personable. As I was trading my last TDI she was excellent to make sure I was comfortable with the process and address all my questions. I run a large sales force and Kaitlin makes the car buying experience a pleasure. No pressure, was excellent to learn what is important [...]

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  • Roy

    Our brand specialist Ben was great. He knew everything about the car, answered all our question and the negotiation stage was quick and stress free. The credit application was approved quickly Thanks Andrea. The delivery was a great experience, The car was ready on time, all our questions were answered and the car was spotless. Thanks Rashid.

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  • Leighann

    My experience dealing with Audi Kitchener-Waterloo was excellent all the way through. Ben was great right from the start. He greeted me with a smile and was extremely professional every time we spoke. He promptly answered all my questions and provided me with several options to choose from. Andrea and Rashid also provided me with prompt and courteous [...]

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  • JaneBS

    A very pleasant experience with all of the Audi staff here! All were respectful of my emergent need for a vehicle and ensured delivery to me as soon as possible. Excellent service all around. Well done!

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269 reviews

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We are conveniently located at 2350 Shirley Dr.
Kitchener, ON N2B 3X4

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